Install Chain in Front and open shipment context directly from customer conversations.

Overview

Chain for Front brings shipment and booking context directly into the Front sidebar. When a conversation contains a load number, Chain detects it and opens the relevant shipment so your team can review status, tracking, and shipment details without leaving Front.

Requirements

• A Front account with admin access
• An active Chain account
• Access to the Chain app in Front

Installation

1. In Front, go to Settings > Company > Developers.
2. Open the Chain app or install it from the Front App Store when available.
3. Enable the sidebar plugin for your workspace.
4. Pin Chain in the Front sidebar using Manage in the sidebar panel.

How to use it

1. Open a Front conversation that contains a load number.
2. Click Chain in the right sidebar.
3. Chain automatically detects the load number and opens the relevant shipment or booking.
4. Review shipment details, delivery status, and tracking information directly in the sidebar.
5. Use Open in Chain to view the shipment in the full Chain app when needed.

Troubleshooting